RETURNS POLICY

1-Day Return Window: This applies only to items with factory defects.

Consumables: Final sale — no returns (includes e-juice, coils, tanks, accessories, etc.).

Return Condition: Must be complete and in original condition; otherwise, no returns//exchanges will be issued.

Refund Method: Original credit card only. No cash/cheque refunds.

WARRANTY COVERAGE

Covered Issues:

LED screen problems

Charging port malfunctions

Battery issues (e.g., auto shut-off)

Auto firing

Chip malfunctions

Not Covered:

Consumables and accessories

Cosmetic damage, wear, and tear

Damage from misuse, water/fire, and drops

Leaky tanks, stripped threads, sticky buttons

Modified products

FINAL SALE ITEMS

Disposable vapes

E-liquids

Atomizers, tanks, rebuildables

Mods without electrical components

Battery cells, replacement parts, accessories

SHIPPING & REFUNDS

Customer Pays: Return shipping to CEDAR.

CEDAR Pays: Shipping back to the customer.

Refund Timeline: Within 3 business days after inspection.

International Shipping: Non-refundable.

EXCHANGES & ERRORS

Warranty Items: Eligible for exchange only (same item/color).

Wrong/Missing Items: Must report within 24 hours after contacting customer support. Cedar Havana OPC covers return shipping.